I was on a unit that had a war with the pharmacy. It was awful because we communicated by phone and fax. The pharmacy tried a de-centralized pharmacy approach, where each unit was assigned a pharmacist who spent most of his or her day on our units.
The change was remarkable. Now the pharmacist was a friend with a face, who was a part of the team, not just a person on the phone who you yelled at when your meds were not there on time. It was great having a pharmacist to answer questions, help with patient teaching, get you the STAT meds when you needed them, etc. He ate with us, came to our parties, shared life with us. I still count him as a friend 25 years later.
Sadly the next administration changed back to the centralized pharmacy, and the wars resumed.