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Jason Hautala RN
And in your post you said neither your boss nor her are listening to you. You “are looking at her and not through her” … I thought you just said this was over the phone, which is why she can’t see you write things down? As far as going to the boss goes, you didn’t mention any other reasons, so I ASSuMEd that you stating you went to the boss was in relationship to the problem at hand.
I would still argue that the boss does not have to be brought into the situation whenever there is a problem between two people that they can’t resolve on their own … some problems will always be there and some people are harder to work with than others, but I can tell you that bringing the boss into a situation that doesn’t need a boss is not going to make you many friends or improve the working relationship with whoever you are complaining about … in many cases.
Sorry my responses to your question have been overly blunt … I too, have used these forums to vent frustrations in hopes of words of wisdom, and I shouldn’t have jumped your case so hard, but I know enough people that write up issues that shouldn’t even be an issue, or at most a face to face conversation, and it drives me crazy. I’ve been called to the office for being overly blunt (really, I know that is hard to believe) but I also know a nurse that was called to HR because she didn’t say “good morning” to someone.