Reply To: What do I do when another nurse says I'm not listening

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#9057
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Tammy O.
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Try “I’m sorry you feel that way.” that statement doesn’t say you’re sorry for not listening, just that you are sorry that she feels that way–and you sound like you are. Then instead of trying to fix the issue, get to the root of the problem. Ask her to tell you what you are doing that makes her feel that way. (Asking her why without saying ‘why’, which according to some people can sound accusatory). Just remember that people’s perceptions are their reality whether you like it or not. So if you don’t like how you are being perceived (which it sounds like since you posted this) then try to change the perception (which is why you posted this). If you’re not worried about other people’s perception, keep the “I’m sorry you feel that way” statement and then just move on. Best of Luck.

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