September 18, 2014 at 1:27 PM #16190
I am a registered nursing student in Idaho and I have a question about attitudes in healthcare. I am curious as to what some you fellow forum members believe in regards to the importance of attitude in the healthcare setting. I currently work as an EMT in the emergency department in a rural community and have experience working in the same capacity in a metropolitan emergency department. I have noticed that different places tend to have different culture and this plays a pivotal role in the treatment and well being of patients. I have transported to a particular emergency department in my area that tends to have staff that do not appear happy in the work that they do. This facility tends to have staff with disgruntled attitudes towards patient care and I am apprehensive to leave my patients in the hands of these unhappy staff. I am certain that not every person at this facility is disgruntled as I have also met many that are amazing at the job they do and they truly love taking care of people.
I attempt to bring an uplifting attitude to patient care as I truly love the work I do. Even when the patient load is extreme and limits are pushed I enjoy the opportunity to rise to the challenge.
What are some of your experiences with attitudes in the workplace and how do they effect the environment and patient care?September 18, 2014 at 2:56 PM #16191
Jason Hautala RNMember
I’ve worked with my fair share of grumpy nurses and physicians, and while I would rather work with a nice, fun loving, happy person, when push comes to shove, I would rather work with the nurse with the best skills and the physician who can “move the meat” (I work in the ER.) Some of the nicest nurses I have known where just painful to work with because they couldn’t keep up with the job, while some of the best, technically skilled nurses I have worked with have been a bit rough around the edges. Everyone likes the happy people more, but they also like getting poked only once and getting their meds in a timely fashion.September 20, 2014 at 3:45 PM #16204
I enjoy seeing the different point of view in regards to your comparison of having a nurse with the appropriate skill set but rough attitude compared with a nurse without the skill set and very approachable attitude.
I wonder how appropriate a poor attitude is in the field of healthcare? I have background experience in the field of law enforcement and with the departments I worked for a professional appearance and attitude were mandatory at all times even when dealing with alleged and convicted criminals. I know that there are many times that law enforcement personnel have not acted appropriately but is it right to treat patients with a poor attitude?September 20, 2014 at 4:32 PM #16205
Jason Hautala RNMember
I’m not saying it is right to treat patients poorly or to even come to work with a bad attitude, I’m just saying I would rather work with someone a bit grumpy over someone who can not do the job safely.
I have seen good police officers talk people down far better than I ever could, and that is a wonderful skill. I have also seen police officers pepper spray and Taze people in the ER. If they are both equal in every other way, I would rather work with the police officer who can defuse the situation without the use of force, but if I have to pick a partner to cover my six, then I will be picking the one with the sharpest eye, best intuition, steadiest hand, best shot, etc.
All nurses should be very proficient at their jobs and be kind, loving, caring, happy people … but we know not all nurses are this way. I’m just saying if I have to pick a nurse with a flaw, I will make that flaw in their personality and not in their skill set.
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