Our employee engagement survey for our acute care nursing staff was absolutely horrible. What ideas do people have that may improve employee satisfaction?
Stop making us fill out surveys and stop focussing on the numbers you get from patient surveys. Take the time to address individuals and individual problems and stop trying to make the numbers look better on a spread sheet. A few years ago our patient satisfaction in the adequate parking section went up by 20 points from one quarter to the next and we all got a big congratulations. Nothing was changing in the parking area. No new lots, no new paint, no new spots, nothing …. just the numbers came back better.
Another example is trying to get the patient satisfaction in the ER to match that of OB. It will NEVER happen. OB sees people on the best day of their lives while we in the ER see people on the worst day of their lives. Of course our numbers are going to be lower. If 100% of our patients were extremely satisfied with the quality of pain management we provided, we would all lose our licenses for over prescribing and giving too many narcotics.
Overall, surveys are just a bunch of numbers, and while they may mean something to someone, if the time and effort used to collect and analyze those numbers were spent taking care of the problems, there would be far fewer problems.
Just my humble opinion … sorry to all of you who create surveys.
Traditional employee engagement surveys are undoubtedly no longer effective in today’s time. Most companies now use employee engagement software like Employee Training Tracking Software. This one is tailored to the needs of the company and stays away from the boring pen and paper trainings and surveys that employees do not care about.
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