July 25, 2014 at 3:43 PM #15449
Jason Hautala RNMember
I can count on one hand how many QMMs I have filled out in my career, and most of them were about myself making a mistake (I know, hard to believe, but it has happened a couple of times.) A couple were over issues I didn’t want to write up, but the house super made me.
Typically, if I have a problem with someone, I go talk with that someone and fix the problem. This applies to nurses, CNAs, physicians, etc. I’m not a fan of the QMM process, because even though they state it is a learning tool and not a punitive tool, everyone knows it is punitive, and even if you report yourself, which I have done, there is going to be hell to pay.
That being said, some people “Write up” other people with the intent of getting that person into trouble. The frustration most people have is that the person who wrote it, never finds out what happened, if anything, and it feels like nothing is being done. Physicians get written up for unprofessional conduct and it goes into peer review, and nobody ever hears anything. I’ve only seen a couple of physicians asked to leave, and that is usually after many years of multiple complaints.
If you can’t resolve a problem with a co-worker (or you decide not to even try … sigh) and take it to the boss, do you ever find out if anything is ever done. What about if the person is from another department. Your boss talked with her boss, but you are not entitled to know what, if anything, was done.
If you file a police report, you find out if the person was arrested or convicted or sent to prison, but if someone at work wrongs you, you never know what, if anything ever happened regarding your report.
Are there any manager types here who can justify or clarify why the plaintiff is left in the dark when they make a formal complaint about another employee?July 25, 2014 at 5:46 PM #15451
I agree with you on this but it goes farther than just those reports. Nurses are usually left out of all follow up. With your issue, it is probably a privacy/HR issue. They could probably notify you that the offender has been addressed but not tell you what was done without violation some policy.July 25, 2014 at 9:00 PM #15453
Jason Hautala RNMember
It’s a small hospital so I find it funny they even try to hide some information. In the past they have been criticized for having people find out they have been suspended by looking at the schedule and seeing “Unpaid Time Off/Administrative Leave” on the schedule, BEFORE their visit with HR to tell them about the problem. I suppose they are trying to improve on past performances like that. One of my friends (MD) is on the peer review board, and while he will never tell me what is going on in the world of physician discipline, he states that there is an active process … nurses just never see any of it, and it is a long process.
The last time I was suspended my relief showed up to work to take over for me before they told me I had an HR meeting that day … always get worried when I see him come in on his day off while I’m working now 🙂
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