Patient Perception

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    Profile photo of Launa

    Over my long nursing career I have had trouble with coming across rude or unhelpful to patients. I have tried to work hard on changing my demenor but it seems no matter what I try, I still get several complaints. I am fully aware when I’m stressed it shows on my face and in my body language. I try to not be that way but, I just can’t help it.

    Most recently my manager said today, she has had several complaints from staff and patients that I’m “rude”, “obnoxious”, “confrontational”, and come across “gruff”. These are all things I have heard at one time or another from different managers and every time I hear them it hurts, a lot! I really try to be a caring nurse and predict my patients needs. I’m not trying to be this way and I’d really like to change. But how? How can I change my personality to be more pleasing to others?

    Profile photo of Venusandtoby

    Books on body language can really help as can friends when you are off work-ask them to call you out when you look “gruff.” I often have this disconnect where I look upset but I feel ok and am just concentrating. But REMEMBER 90% of our communication is non-verbal so you can work on connecting brain and body. It is hard but well worth the effort. I told my co-workers day one about my tendencies to look out of sorts and to think nothing of it-it helped a lot. I work on it each day. Good luck with your journey.

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