RN with poor bedside manner

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    Profile photo of Anne

    I had the experience of being the patient last week. The ER nurses and the admitting/overnight nurses were great. The day nurse was awful and my family was there to verify my opinions. I called to complain to the manager and the patient relations department and they both stated they would investigate. My question is, should I report this nurse’s incompetence to the state board of nursing? His mistakes? Did not introduce himself to me. His first words to me were “You are getting the boot out of the hospital today”. Would not tell me the names of the meds he was giving me. “They are the meds your Doctor ordered for you.” Never touched me during the 8 hours, so not sure how he was able to record heart and lung sounds. Never assessed my pain. He spoke in a very loud voice to me, but I am not hard of hearing. When I did call for a pain med, he did not offer me the choice of the three options that I knew I had ordered. “This is what I brought you”. He brought in a new injection that I was going to have to take twice a day at home and was going to give it to me. I stopped him from giving it to me and asked him if he should instead teach me how to do it since I would be taking it at home. His answer was to hand me the syringe. No directions, he just walked out of the room. I was discharged by the Dr at noon. At 4 PM, I hit the call light asking if I could get my discharge papers so I could leave. He came into the room for the first time since 12 noon and had excuses why my medication prescriptions were not ready. I decided to leave even with out a pain medication prescription because it was better than waiting another 4 hours. So he then took out my Heparin IV and told me that putting pressure on it was not needed because it would not bleed. I had been on Heparin, given Coumadin and was going home with Lovenox, but bleeding wasn’t a concern?
    So what do you think? Should I escalate a report on this nurse?


    Report it to the manager, report it to admin if you want … do not report it to the state. You didn’t like him, he doesn’t sound like a good nurse, let the hospital train him or punish him, but I don’t think it is your place to ruin his career over your experience.

    Profile photo of ashbethk78

    Idk on this one. Poor bedside manor is one thing, being extremely busy and swamped on a hectic day is one thing, but to not check on you in 4hrs, not show you( flat out refuseto show you) proper administration of the injection you were going to have to give yourself at home, never do an assessment or check the things that he has to chart on, not give you an option of the pain meds that are ordered for you and choose the one that he thinks is best, then remove a hep IV after all the other anticoag drugs you were on and tell you that bleeding isn’t and won’t be an issue. That sounds like he could be pushing it a lot. One of our main jobs as nurses is to teach our pts to give them the information that they need to take the very best care of themselves after they leave our care. It doesn’t sound like I would want that nurse taking care of anyone that I knew or cared about. I know I’m exhausted after I get off work but I treat every pt like I would want my family member cared for. I grew up in a family of nurses and have heard a lot of horror stories about how some nurses are with pts. I wouldn’t want to end his career but he needs a serious adjustment in the way he cares for people.

    Profile photo of scoop20160

    I agree with those above about not ruining his career. It definitely needs to be reported to the manager and soon. The manager then can look into his charting ( he never touched you so did he chart breath sounds, bowel sounds?). . As for the meds and not telling you what they were, around here state surveyors would give citations for that. It is a big expectation every time, every med, as well as why each med is given. It s obvious this nurse needs a lot of remediation. The manager should be told all your examples so they can be the focus for the education this nurse needs. Did he know you were a nurse? Maybe you made him nervous to the point of incompetence. Just playing devil’s advocate. He really does need help and the manager cannot fix what he or she does not know. I am sorry for your poor care, I have had very similar experiences in the past and did report them to the manager. I had that nurse again on a later admission and he had improved on some things but not others. He still put the open meds in HIS bare hand and I made him go get me ones in a package as he should have done to begin with.

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